Refund policy

Return/Right of cancellation:
As a consumer, you have 14 days right of withdrawal from the day you receive your goods. If you have ordered several different items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

The deadline means that you have 14 days from receipt to notify us that you want to cancel your purchase. You can send an email to kundeservice@ulrikstorm.dk or use the standard cancellation form, which you will find at the bottom of the trading conditions.
You cannot cancel the purchase by refusing to receive the item without notifying us at the same time.

When exchanging an item, Ulrik Storm pays for the return shipping. You are of course also welcome in our store to exchange an item purchased on www.ulrikstorm.dk You will find our physical store in Odense City at the address Vestergade 3, 5000 Odense C. Find your way here.

Remember to bring the invoice/receipt you received by email.

Return:
Once you have notified us that you want to cancel your purchase, you have 14 days to send the item back to us.

You must pay for the package to be returned yourself, and you are liable if any damage occurs during transport.

The condition of the item when you send it back
If the item has lost value and this is because you have used it in a way other than what was necessary to establish the nature, characteristics and way of functioning of the item, you can only get a part of the purchase amount back. The amount you can get back depends on the item's commercial value, and in some cases
this may mean that you can only get the shipping costs back.

We recommend that you send the item back in the original packaging. If the original packaging is missing, this may lead to a decrease in the value of the item.

Refund of the purchase amount
If you regret your purchase, you will get your money back. If the item is impaired, we deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (however, this does not apply to extra delivery costs in cases where you have chosen a different form of delivery than the cheapest form of standard delivery that we offer), no later than 14 days from the day on which we have received your message that you
will cancel the agreement.

We return the money with the same means of payment that you used for the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the item, unless you send us documentation that you have returned it.

The item is sent to:
Ulrik Storm
Vestergade 3
5000 Odense C

We only receive packages that are sent directly to the address.